L2 Device Management Specialist

About the role

Kyndryl runs and reimagines the mission-critical technology systems used by leading businesses. As an L2 Device Management Specialist in Wroclaw, you keep the enterprise device fleet running day to day using Omnissa/Workspace ONE and Jamf. The role handles Level-2 support for enrollment, policies, application deployments, patching and compliance across Windows, macOS, iOS and Android devices.

Key responsibilities

• Ensure day-to-day operations of the device fleet using Omnissa/Workspace ONE and Jamf
• Handle Level-2 support for enrollment, policies, application deployments, patching and compliance
• Resolve incidents and requests within SLA and follow up on packaging and deployment
• Escalate complex cases to L3 and contribute operational input to root cause analysis and continuous improvement
• Follow security and governance rules strictly

Required profile

• 1-5 years in EUC / device management or endpoint support
• Proven Level-2 experience in device enrollment, deployments and compliance
• English at B2 minimum, or French or Italian at B2 minimum
• Preferred: Workspace ONE Administrator, Jamf 100+ (or equivalent entry-level Jamf certification) and ITIL v4 Foundation

Required skills

• Omnissa/Workspace ONE and Jamf Pro
• Windows, macOS and iOS device support basics
• Basic packaging and deployment knowledge (Win32/MSIX/pkg)
• Basic scripting (PowerShell and/or Bash)
• ITIL Foundation mindset, security awareness and disciplined execution