Associate Customer Service Specialist with Spanish

About the role

Medtronic, a global healthcare technology company, is looking for an Associate Customer Service Specialist with Spanish for its Diabetes Customer Service and Supply Chain organization. The role supports customers and patients across Europe while the company prepares for a transition to MiniMed, an independent diabetes-care company. It is a hybrid position with an office at the Center of Expertise in Warsaw, working with Regional Offices, Supply Chain, Finance, Sales and other stakeholders.

Key responsibilities

• Process and manage customer orders in SAP according to established procedures and service level expectations
• Support customers and patients through the order fulfillment process and give timely updates on order status
• Monitor orders and deliveries and resolve issues that may affect customer satisfaction
• Handle returns, claims, disputes and other customer service activities accurately and on time
• Work with Regional Offices and cross-functional partners to ensure efficient order execution and issue resolution
• Answer customer and patient inquiries professionally and solve problems
• Identify process improvement opportunities and contribute to continuous improvement

Required profile

• Fluent Spanish and English, able to communicate with customers and colleagues internationally
• At least 3 years of experience in customer service, customer care, order management or a similar customer-focused role (internal candidates need at least 2 years in the Customer Service Representative III role)
• Strong customer focus, problem-solving, communication and interpersonal skills, and ability to work independently and in an international team
• Experience in healthcare, medical devices or other regulated industries is an advantage

Required skills

• SAP and Microsoft Excel
• Order-to-cash (O2C) processes, SAP reporting, logistics and shipment tracking tools are advantages but not required

What we offer

• Salary range in Poland of 102,400 to 153,600 PLN, depending on experience, skills and qualifications
• A flexible benefits package
• Eligibility for the short-term Medtronic Incentive Plan (MIP)