Client Service Representative (German-speaking) – Insurance

About the role

Marsh is looking for a Client Service Representative for its European Business Support Center (EBSC) team in Warsaw. The role is hybrid, with at least three days a week spent in the office. EBSC handles policy management, claims, procurement, data management, billing, sales support and more, and the candidate will act as an administrative clerk, ideally also covering the technical insurance subject area.

Key responsibilities

• Communicate effectively with customers and insurers
• Manage incoming emails in the CRM system and process quote requests
• Create contracts, policies and amendments, and manage invoicing and billing
• Take part in internal meetings, training sessions and industry conferences
• Handle electronics, photovoltaics, machinery and construction segments

Required profile

• Education in the insurance sector or comparable professional experience, ideally in technical insurance
• Fluent German and English (C1)
• Strong oral and written communication skills
• Open-minded with fast learning capabilities
• Nice to have: previous experience in insurance, shared service centers or customer service

To apply, candidates should send their CV in English.