AI Product Expert

About the role

Marsh is looking for an experienced AI Product Expert based in Warsaw, Poland, in a hybrid position. The role turns AI opportunities into practical solutions and drives their implementation and adoption across the organization, working closely with Operations, Business Teams, IT and AI experts.

Key responsibilities

• Drive AI use cases end-to-end, from discovery and requirements through implementation and adoption
• Work with Business, Operations, IT and AI teams to turn business needs into practical solutions
• Assess and prioritize AI opportunities by business value, feasibility and potential impact
• Bridge business and technical teams, coordinating stakeholders, dependencies and actions
• Promote adoption of internal AI tools through use cases, demonstrations, training and knowledge sharing
• Gather user feedback and improve existing AI solutions and ways of working
• Ensure AI initiatives follow AI governance, responsible AI, data protection and security requirements
• Track adoption, business outcomes and value delivered

Required profile

• Hands-on experience with AI solutions and tools applied to real business use cases
• Experience driving projects or workstreams with multiple stakeholders and cross-functional teams
• Understanding of Generative AI and LLM-based solutions, including their applications, opportunities and limitations
• Experience driving AI adoption and supporting users in integrating AI into their work
• Practical understanding of AI governance, responsible AI, data protection and security
• Ability to understand business processes and translate needs into requirements and solutions
• Strong stakeholder management, communication and organizational skills
• Excellent written and spoken English

What makes you stand out

• Experience with process automation, low-code/no-code technologies or other digital transformation solutions
• Experience with product management, business analysis or project delivery methodologies