Team Leader, Insurance Policy Servicing

About the role

Marsh is looking for a Team Leader to manage its Insurance Policy Servicing team at the European Business Support Center in Warsaw. The role combines day‑to‑day operational leadership with driving mid‑ to long‑term initiatives on standardisation, centralisation and efficiency.

Key responsibilities

• Lead and support a policy servicing team, ensuring accuracy, quality and efficiency across deliverables.
• Manage and prioritise BAU work while driving projects and change initiatives aligned with business goals.
• Coordinate communication with clients, insurers and Marsh brokers across Europe to support policy renewals.
• Oversee the policy renewal process, including client renewal lists, claims statistics, loss reports, premium proposals and policy summaries.
• Identify, lead and implement standardisation/centralisation and process‑efficiency improvements.

Required profile

• People‑management experience, including recruitment, coaching, performance monitoring and team development.
• Very good command of English, both written and spoken.
• Ability to work effectively in a fast‑paced environment, balancing BAU priorities with project delivery.
• Experience leading standardisation, centralisation or efficiency initiatives.

Required skills

• Strong organisational and analytical abilities.
• Excellent communication and stakeholder‑management skills.