Senior Manager, Client Delivery – Financial Crime (Krakow)

About the role

AML RightSource is looking for a Senior Manager in its Financial Crime Client Delivery Services group, based in Krakow. The role leads and supervises Managers and Analysts on client projects, overseeing day-to-day operations of AML and sanctions engagements while coaching the team. It involves direct client contact, managing client relationships and KPI/KRI reporting, and contributes to the growth of the business.

Key responsibilities

• Lead day-to-day operations on AML/FC engagements, supervise them under the terms of the Statement of Work, and escalate risks
• Set quality standards and work with Managers and Team Leads to implement quality control processes
• Prepare reports, manage and escalate risks and issues, and support the Director in designing KPI/KRI reports
• Identify and coordinate training needs, and ensure the engagement team attends client meetings
• Assess the engagement leverage model against the SOW, ensure time is recorded in NetSuite and invoices are approved on time
• Perform advanced KYC/KYB reviews, investigate blockchain flows, and draft SAR/STR reports
• Support policy updates, QA/QC alignment, workflow optimization and investigator training
• Contribute to business development, client touch points and internal strategic initiatives
• Mentor and coach the engagement team, support career development and performance reviews

Required profile

• Bachelor's degree with 6-7 years or more of AML/financial crimes experience, including transaction monitoring, AML policies, KYC, EDD and AML independent testing
• Proven ability to lead, mentor and coach teams of more than 50 people, including Managers
• Ability to manage scope, budget and timelines, and to resolve risks while managing client expectations
• Plus: fraud or sanctions experience, payments/fintech experience, and knowledge of AML regulations
• Preferred: professional certification, Master's degree, and strong knowledge of banking regulations

Required skills

• Screening and case management: Comply Advantage, Zendesk, Salesforce, Freshdesk, JIRA
• ID verification: SumSub, Onfido, Veriff, Trulioo
• KYB tools: OpenCorporates, Dun & Bradstreet, national registries
• Blockchain analytics: Chainalysis, Elliptic, TRM Labs, Crystal Blockchain
• Knowledge of FATF, FinCEN and EU AMLD frameworks

What we offer

• Minimum salary of 16,666 PLN gross per month
• Private medical healthcare and optional group private insurance
• Annual discretionary bonus, MyBenefit cafeteria including Multisport, and Employee Assistance Program
• GoFLUENT language learning platform and remote work options depending on the position