Senior Forward Deployed Engineer - AI Solutions

About the role

Cisco is hiring a Senior Forward Deployed Engineer in Krakow, Poland. The role sits at the intersection of software engineering, customer engagement and product innovation: you partner with enterprise customers on complex technical challenges while working with Product and Engineering teams to improve the platform. You will help Fortune 100 organizations bring AI systems into production.

Key responsibilities

• Partner with enterprise customers to understand their technical requirements and business goals
• Design scalable AI solution architectures and guide customers through production deployments
• Build integrations, prototypes and reusable tools that speed up customer success
• Lead technical workshops, architecture discussions and solve complex production issues
• Share customer feedback with Product and Engineering teams to influence future product enhancements
• Create documentation, reusable best practices and technical assets for future deployments

Required profile

• Bachelor's degree in Computer Science or a related technical field (or equivalent experience)
• 7+ years of software engineering experience building production-grade applications, or Masters + 4 years, or PhD + 1 year of related experience
• Experience with APIs, distributed systems, cloud platforms or backend development
• Strong troubleshooting and problem-solving skills across the technology stack
• Excellent communication skills and comfort working directly with enterprise customers
• Comfortable in fast-paced, ambiguous environments; interest in AI, machine learning or developer platforms

Preferred qualifications

• Deploying or supporting Generative AI, LLM or machine learning applications in production
• Experience with Kubernetes, cloud infrastructure, observability or MLOps
• Building customer-facing technical solutions or integrations, or reusable developer tools
• Consulting, Solutions Engineering or Technical Customer Success experience in enterprise settings