Junior Operations Specialist in Customer Support (Arabic and French)

About the role

A global Operations Team of 25 nationalities is looking for a Junior Specialist in Customer Support to help air passengers with delayed, cancelled or overbooked flights. The role is full-time and hybrid, with one day per month in the office, and is supported by the company's own artificial intelligence technology.

Key responsibilities

• Assist customers at every stage of the claim-handling process: assess claims, answer queries and communicate in a timely, friendly manner via email, chat and social media.
• Use your legal knowledge (relevant training provided) to advise and assist air travelers.

Required profile

• Fluent communication in English, Arabic and French, spoken and written, at minimum B2 level.
• Eagerness to learn about the airline industry and customer service, and satisfaction from helping people.
• Attention to detail when following procedures.
• Ability to work in a 24/7/365 shift system: morning (8:00 AM - 4:00 PM), evening (4:00 PM - 12:00 AM) and night (12:00 AM - 8:00 AM).
• Experience working with targets is a plus.

What we offer

• Private life and health insurance.
• Flexible benefits such as gym membership, personal education, childcare, public transport or leisure travel subsidy.
• Annual travel allowance and the option to work from anywhere for up to two weeks a year.
• Language classes, a personalized progression plan and internal training programs.
• Unlimited free use of AirHelp services, a pre-paid virtual card and a commute subsidy.
• Access to a mindfulness and well-being platform, team days and parties.