Junior Operations Specialist in Customer Support (Chinese)

About the role

A global Operations Team of 25 nationalities is looking for a multilingual problem solver to help air passengers with delayed, cancelled or overbooked flights. The position is based in Warsaw on a hybrid basis (one day in the office per month) and is supported by the company's own artificial intelligence technology.

Key responsibilities

• Assist customers at every stage of the claim-handling process: assess claims, answer queries and communicate in a timely, friendly manner via email, chat and social media.
• Use your legal knowledge (relevant training provided) to advise and assist air travelers.

Required profile

• Fluent spoken and written English and Chinese, minimum C1 level.
• Eagerness to learn about the airline industry and customer service.
• Satisfaction from helping people and willingness to go the extra mile.
• Attention to detail when following procedures.
• Ability to work in a 24/7/365 shift system: morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM.
• Nice to have: experience working with targets.

What we offer

• Private life and health insurance.
• Flexible benefits: gym membership, personal education, childcare, public transport or leisure travel subsidy.
• Annual travel allowance and pre-paid virtual card.
• Work from anywhere for up to two weeks a year.
• Language classes, personalized progression plan and internal training programs.
• Unlimited free use of AirHelp services, commute subsidy, access to a mindfulness and well-being platform, team days and parties.