Junior Customer Service Specialist – German

About the role

Alcon is seeking a Junior Customer Service Specialist who is fluent in German to join its Warsaw team. You will help deliver a high‑quality, customer‑centric experience while collaborating with internal teams to resolve inquiries efficiently.

Key responsibilities

• Collaborate closely with internal departments to address and resolve customer questions.
• Maintain accuracy and consistency in daily tasks through strong attention to detail.
• Contribute to a high‑quality, customer‑focused service experience.
• Participate in Alcon’s training and development programs to grow your skills.

Required profile

• Very good German language skills (spoken and written).
• Good English communication abilities.
• Customer‑centric mindset with strong communication skills.
• Attention to detail and commitment to high‑quality work.
• Learning agility and openness to developing new skills.
• Motivation to grow within a global healthcare company.

Required skills

What we offer

• Friendly, supportive, and diverse team environment.
• Training, development, and real career growth opportunities.
• Attractive benefits package.
• Full‑time permanent employment contract.
• Hybrid work model (3 days onsite, 2 days remote per week).
• Modern office located in the NewCity building, 15 Marynarska Street, Warsaw.