IT Onsite Technician (English, Polish)

About the role

D-ploy is an IT and engineering solutions company operating across the EMEA region and the USA, serving industry-leading clients. It is looking for an IT Onsite Technician in Warsaw, a full-time position offering onsite support in English and Polish.

Key responsibilities

• Provide technical and troubleshooting assistance for computer hardware and software, mobile devices and other tech tools
• Handle first and second level technical support via calls, tickets and user interaction
• Respond promptly to IT questions from end users
• Document every end-user interaction in the Service Now ticket system (incidents, requests)
• Create, maintain and use knowledge articles
• Deliver IT onboarding training to new starters
• Contribute to continuous improvement initiatives

Required profile

• Fluent Polish and fluent English; other languages are a plus
• 2+ years of experience in a similar role
• Criminal record not older than 3 months
• Strong problem-solving and analytical abilities, excellent communication and customer orientation
• Attention to detail, multitasking and prioritisation, able to work independently and organised

What we offer

• Broad range of activities, tasks and projects
• Flexible working conditions
• Vouchers (birthday, wedding, newborn) and a referral programme
• Refreshments in the office and further development opportunities
• Friendly, international working environment and company-sponsored events
• Competitive salary and various benefits