German-speaking Customer Experience Specialist – Gdansk

About the role

We are looking for a proactive, empathetic German‑speaking Customer Experience Specialist to join our team in Gdansk. You will support a leading technology client in the payments and commerce sector, delivering high‑quality assistance to German‑speaking merchants and end‑users across phone, email and chat.

Key responsibilities

• Provide prompt, courteous service to German‑speaking customers via multiple channels.
• Resolve inquiries related to payment solutions, account management and platform navigation.
• Troubleshoot issues using internal knowledge bases and technical tools.
• Escalate complex cases to the appropriate internal teams.
• Maintain accurate customer records in CRM and support portals.
• Contribute ideas to improve processes and the overall customer journey.

Required profile

• Fluent in German and English, both written and spoken.
• Previous experience in customer service, technical support or contact‑centre environments.
• Strong communication, problem‑solving and active‑listening abilities.
• Excellent organisational skills with high attention to detail.
• Ability to work independently and collaboratively within a multicultural team.
• Eligibility to work in Poland.

Required skills

• Proficiency with CRM tools.
• Experience using ticketing platforms.
• Competent user of the Microsoft Office suite.

What we offer

• Opportunity to work for a global leader in payments and commerce.
• Competitive salary and comprehensive benefits package.
• Structured onboarding, continuous training and development.
• Inclusive, multilingual work environment in modern offices with excellent transport links.
• Clear pathways for professional growth and internal career progression.