Solution Consultant - Endpoint Security

About the role

Trellix, a global cybersecurity leader, is hiring a Professional Services Solution Consultant working remotely from Poland. The consultant supports customers in planning, deploying, migrating, operating and sustaining endpoint security systems built from Trellix and third-party technologies. Reporting to the Senior Manager of the Professional Services Delivery team, the role covers daily deployments, operations and maintenance, and acts as a cybersecurity subject-matter expert advising customers.

Key responsibilities

• Create technical project, schedule, test, deployment and migration plans with customers and stakeholders.
• Build and maintain customer relationships and deliver a positive customer experience.
• Write technical documentation and briefings, and lead or take part in technical exchange meetings.
• Develop engineering artifacts such as system design diagrams, data flow diagrams, test plans and test reports.
• Take part in development, pre-deployment and post-deployment testing, and deployment planning and execution.
• Analyze technical and integration requirements, propose solutions, and integrate approved ones into the customer's infrastructure.
• Lead or take part in system configuration, tuning, policy development, SOPs and playbooks.
• Monitor system health, availability and functionality, and report problems and customer feedback.
• Lead or take part in troubleshooting, log reviews, triage and problem resolution, and communicate with product support and development teams.

Required profile

• 5+ years in a technical cybersecurity or IT security role, ideally at a security vendor, systems integrator or value-added distributor.
• B.S. or higher in a related technical field (computer science, information technology or engineering).
• Experience with enterprise network planning, deployment, user migration and operations.
• Fluent in Polish, German and English; based in Poland with willingness to travel across the DACH region and Eastern Europe.

Required skills

• Cybersecurity operations, cybersecurity engineering and systems engineering, and/or Windows and Linux administration.
• Hands-on experience with at least two security technologies such as EDR, XDR or NDR.
• Active Directory, virtualization, cloud services (AWS, Azure) and enterprise networks.
• Threat hunting and incident response background.

What we offer

• Flexible work hours and family-friendly benefits.
• Retirement plans, medical, dental and vision coverage, and paid time off.
• Paid parental leave and support for community involvement.