Remote Customer Support Service Representative

About the role

ABC Hosting Ltd., a leading web hosting provider in Poland, is expanding its services to other countries and has added a new cryptocurrency project. It is hiring a full-time remote Customer Support Service Representative with a flexible schedule.

Key responsibilities

• Help clients solve website issues and give information about the services offered (text mode only).
• Block websites that violate hosting rules.
• Act as a bridge between clients and programmers/sysadmins.

Required profile

• Intermediate-to-advanced English (B1-B2).
• Fluent Portuguese or French; Polish is a plus.
• Basic understanding of hosting structure.
• Any experience in programming or site maintenance (not limiting).
• Self-reliant, as the job is remote.

What we offer

• The chance to join an international team.
• A competitive salary, depending on performance during the interview, with future raises linked to performance and skills.
• A friendly, humorous working environment.

Applicants apply by sending their CV, stating salary expectations and their Skype username; the company then contacts them for a text-based interview. The company uses Redmine for project management and Rocket.Chat for daily communication.