Product Support Representative – EMEA (eOperations)

About the role

Join Skywise, Airbus' digital services arm, as a Product Support Representative for the EMEA region. You will provide Level 2/3 technical support for eOperations services, acting as the primary technical interface for airline customers and ensuring the stability of critical data flows.

Key responsibilities

• Analyse and resolve technical incidents on eOps and SDS platforms.
• Lead Entry‑Into‑Service (EIS) projects, coordinating with global stakeholders.
• Collaborate with Airbus ecosystem teams such as DIIA, SDOA, 1SYAC, SDSC and 1VVAD.
• Participate in on‑call rotation to guarantee service continuity during weekends and holidays.

Required profile

• Minimum 3 years of experience in technical customer support or application engineering (L2/L3).
• Degree in Computer Science, IT, or an aviation‑related technical field.
• Fluent English; additional French, Spanish or German is a plus.

Required skills

• Proficiency in SQL for deep‑dive troubleshooting.
• Familiarity with IMACS, GDB, ArGO and SOMF‑GT.
• Understanding of ACARS communications, SPEC2000 formats, FOQA/FDM.
• Experience with FOMS or MRO software.
• Knowledge of Palantir Foundry, cloud architecture, API and ETL processes.

What we offer

• Permanent full‑time contract with hybrid work model (3 days onsite in Gdansk).
• Training budget of 3000 PLN gross per year after probation.
• Meal and commuting co‑funding, private medical coverage, sport card, mental‑health platform, life insurance and employee share scheme.
• Opportunities for international projects, occasional travel and a referral bonus of 5000 PLN.