Customer Support Specialist – EMEA Crew Efficiency

About the role

Skywise, Airbus’ digital services arm, is looking for a Customer Support Specialist to join the Deployment and Support team for the EMEA region. You will provide Level 2 technical assistance for the Skywise N‑Ops & Crew (N‑OC) product and related Flight Operations Solutions, helping airline customers keep their operations running smoothly.

Key responsibilities

• Analyse and troubleshoot complex Level 2 queries using all available tools, performing authorised system changes.
• Log, manage and resolve customer tickets through the Skywise Support Portal in line with SLA commitments.
• Provide feedback on support trends and product issues to Production and Product Management teams.
• Collaborate with product teams on new releases, deliver training and assist customers with rollout challenges.
• Organise and conduct customer events such as workshops, seminars and training sessions.
• Generate synthetic reports on customer issues and propose improvements to support processes and product features.

Required profile

• 3‑5 years of hands‑on experience in a technical/IT aviation role, preferably supporting airline crew management or scheduling systems.
• Strong knowledge of the N‑OC or similar crew‑management products.
• Ability to work independently, follow defined operating procedures and maintain high quality and safety standards.

Required skills

• Level 2 technical support
• Product knowledge of Skywise N‑Ops & Crew (N‑OC)