Junior Operations Specialist in Customer Support (Chinese)

About the role

Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology.

Key responsibilities

• Assist customers at every stage of our claim‑handling process, including assessing claims, answering queries, and communicating via email, chat, and social media channels.
• Utilize legal knowledge (training provided) to advise and assist air travelers.

Required profile

• Fluent communication in English and Chinese (spoken and written, minimum C1 level).
• Experience working with targets (nice to have).
• Eagerness to learn about the airline industry and customer service.
• Satisfaction from helping people and willingness to go the extra mile.
• Enjoy following procedures with attention to detail.
• Ability to work in a shift system (24/7/365), covering morning and evening shifts.

What we offer

• Private life and health insurance.
• Flexible benefits such as gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to two weeks per year.
• Language classes.
• Personalized progression plan and internal training programs.
• Unlimited free use of AirHelp’s services.
• Pre‑paid virtual card and office commute subsidy.
• Access to a mindfulness and well‑being platform (Mindgram).
• Team days and parties.