Customer Service Officer – Performance Materials

About the role

Join BASF's Performance Materials Division as a Customer Service Officer, supporting customers throughout the order-to-cash process for innovative plastics and foams. You will act as the main point of contact, ensuring smooth order fulfillment and high customer satisfaction.

Key responsibilities

• Provide excellent service to dedicated customers and support them across the entire OTC process.
• Monitor order fulfillment and intervene when customer satisfaction is at risk.
• Represent customer interests within BASF by handling complaints and delivering professional responses.
• Collaborate with sales, finance, logistics, and transport teams locally and internationally.
• Maintain accurate documentation and ensure compliance with company and legal standards.

Required profile

• Bachelor’s or Master’s degree in Business Studies, Logistics, or Supply Chain.
• 1‑3 years of relevant professional experience.
• Strong customer orientation, teamwork abilities, and communication skills.
• Fluent in English and one additional language (German, Turkish, Italian, or Spanish).

Required skills

• Experience with SAP R/3, primarily the SD module.

What we offer

• Comprehensive benefits package including life insurance, MultiSport card co‑financing, remote‑work allowance, and training programs.
• Additional perks such as VIP medical care, lunch card, commuting allowance, and Employee Assistance Program.
• Opportunities to gain experience in a leading global chemical company, work‑life balance, hybrid work model (3+2), and up to three weeks of workation per year.