Customer Experience Marketing Manager, Poland

About the role

IFF, a global leader in flavors, fragrances and health & biosciences, is looking for a Customer Experience Marketing Manager to join its Customer Experience Marketing team in Warsaw, Poland. The role drives how IFF engages with customers in Poland, activating the brand and solutions to deliver differentiated, value-rich experiences throughout the customer journey through compelling content, insights and strategic narratives.

Key responsibilities

• Analyze food and beverage category trends using tools such as Mintel, Euromonitor, Nielsen and AI-driven insight platforms, turning findings into actionable insights
• Create customer-facing content that supports business growth and strengthens customer relationships in the Polish market
• Co-create food and beverage concepts with customers tailored to local preferences
• Support the Polish team with market understanding and analysis to help build strategy and development direction
• Connect consumer trends and market dynamics with IFF's commercial strategy to identify new business opportunities
• Lead the creation and delivery of high-impact customer presentations, including trend storytelling, concept showcases and insight-driven narratives
• Manage end-to-end customer engagement experiences, including presentation materials (labels, banners, videos) and logistics for customer events
• Monitor new product launches and regional trends to spot whitespace and market gaps
• Work cross-functionally with commercial, innovation and design teams on customer value propositions

Required profile

• 5-7 years of marketing experience, ideally in a B2B or FMCG environment within food and beverage manufacturing
• Bachelor's degree in Marketing or a related field (Master's preferred)
• Fluency in Polish and English, written and spoken
• Proven ability to create impactful presentations and marketing materials

Required skills

• Strong analytical skills and interpretation of complex data
• Microsoft 365, especially Excel and PowerPoint
• Consumer research tools such as Mintel, Euromonitor and Nielsen
• Stakeholder management and collaboration skills
• Nice to have: basic graphic design, experience with marketing or creative agencies, AI-driven insights or digital marketing tools

What we offer

• Work in a global, innovation-driven organization shaping the future of food and beverage
• Exposure to international markets and collaboration across diverse teams
• A dynamic, customer-centric environment with continuous learning and development opportunities