Senior Client Solutions Specialist – English & Spanish

About the role

The Senior Client Solutions Specialist will work from our Warsaw office, managing a portfolio of membership clients across European markets. You will advise internal consultants and clients on Mercer products and solutions in compensation and benefits.

Key responsibilities

• Manage a portfolio of membership clients and support their participation in Mercer salary surveys.
• Provide sales support to market consultants, including presentations and product information.
• Answer day‑to‑day client queries via email and phone, and deliver one‑on‑one demos of Mercer online platforms.
• Work with compensation and benefits data for internal and external stakeholders.
• Collaborate with colleagues from other teams and support AI‑driven solutions implementation.

Required profile

• Fluency in written and spoken English and Spanish.
• At least 2 years of experience in customer service or related areas.
• Strong organizational and project coordination abilities.
• Ability to plan, prioritize and work independently.

Required skills

• Proficiency in Microsoft Excel.
• Good knowledge of the Microsoft Office suite.

What we offer

• Flexible working hours and hybrid model (up to 3 days onsite).
• Professional development and career growth opportunities.
• International exposure with global teams.
• Attractive benefits package (private health care, sports card, life insurance, lunch card, language courses, retirement plan).
• Comfortable office in Warsaw city centre.