Junior Sales Support Representative (German)

About the role

Rockwell Automation is hiring a Junior Sales Support Representative in Katowice, Poland, to improve the efficiency of its Sales Teams. The role covers the EMEA North sub-region (PLN, DACH, CEE, UK/IRE, Nordics) with a primary focus on Switzerland, reporting to the EMEA Sales Support Team Leader - North. It provides pricing and quotation support for standard products, including software, and liaises with customers and Rockwell teams where needed.

Key responsibilities

• Functional: maintain CRM data quality for the Sales team and give first-level support on internal Rockwell processes and tools
• Assist the Sales team with customer queries, including signposting to the right department
• Reduce the administrative burden on the Sales team and help deliver a good customer experience
• Stay up to date on organizational, technical and commercial knowledge and take initiative in changing circumstances
• Liaise with sales forces, internal departments, customers and distribution channels, and act with integrity and flexibility

Required profile

• Fluent German and Polish (write, read, speak)
• English at B1/B2 level (write, read, speak)
• Completed high school
• Ability to work remotely and on the telephone
• Preferred: prior customer support experience in a technology organization (typically at least 1 year), Italian or French at B2 level

Required skills

• Microsoft Office Suite, especially Outlook, Excel and PowerPoint
• Daily use of CRM packages
• AI literacy and willingness to adopt new technologies

What we offer

• Medical plan covering partners and children, paid by Rockwell
• Pension scheme participation in Employee Capital Plans (PPK)
• Group life insurance with disability coverage
• MyBenefit platform with monthly employer points
• Monthly meal vouchers via the Edenred card
• Wellbeing platform (OnTrack) and Employee Assistance Program
• Calm Premium tools for relaxation, meditation and sleep

The position is hybrid: employees work at a Rockwell location at least Mondays, Tuesdays and Thursdays unless there is a business reason to be out of the office. Applications should be submitted in English.