Junior Benefits Administration Specialist - EMEA

About the role

The Benefits Associate is an entry‑level position within Alcon’s HR Service Center, providing Tier‑1 support for benefits‑related inquiries across assigned EMEA countries. You will be the first point of contact for routine questions, case intake, and basic issue resolution while collaborating with payroll, external vendors, and the Global Benefits Center of Excellence.

Key responsibilities

• Serve as Tier‑1 point of contact for colleague benefits questions and case intake through the HR Service Center.
• Escalate complex cases, exceptions, and plan interpretation questions to senior team members, payroll, vendors, or the Global Benefits COE.
• Support claim administration and gather required documentation for submissions and follow‑ups.
• Execute day‑to‑day benefits administration tasks such as new‑hire enrollments, benefit changes, life‑event updates, and terminations.
• Collect and process documentation for enrollments, dependent updates, and other benefits transactions.
• Assist with periodic enrollment windows, flexible benefits administration, and country‑specific processes.
• Coordinate benefit‑related data updates and communications with payroll and external vendors.
• Perform reconciliation work including colleague census, eligibility, pension contributions, invoice and premium reviews.

Required profile

• Entry‑level candidate with strong customer‑service orientation.
• Excellent attention to detail and ability to follow standard operating procedures.
• Good written and verbal communication skills in English.
• Ability to handle confidential employee information responsibly.
• Basic understanding of employee benefits concepts and processes.

Required skills

What we offer

• Opportunity to develop HR expertise within a global leader in eye care.
• Structured training and guidance for complex reconciliation tasks.
• Inclusive and diverse workplace culture.