HCM Delivery Specialist (Dutch-speaking)

About the role

Strada, a people, payroll and technology company serving 180+ countries, is looking for an HCM Delivery Specialist who speaks Dutch at C1 level. The specialist handles benefits administration for client employees in the EMEA region, works closely with clients, third-party providers and colleagues, and takes part in process design, testing and project delivery.

Key responsibilities

• Handle benefits administration for client employees in the EMEA region
• Resolve cases and enter benefits data into the system
• Work with clients to resolve service requests and escalated employee issues
• Process reports using data extraction tools and Excel calculation sheets, analysing system data to find gaps between client plan rules and actual functionality
• Run test plans and QA checks, and take part in internal acceptance testing and user acceptance testing
• Contribute to process design and technology capabilities from a benefits perspective, and help improve client delivery
• Oversee and coach others on a project or process, lead projects using standard project management discipline, and take part in process transitions to the Strada office

Required profile

• C1 English and C1 Dutch (CEFR scale or equivalent)
• At least 3 years of experience in benefits administration, HR administration or payroll
• Understanding of the project life cycle and deployment governance
• Ability to work in a fast-paced environment, with good time management and attention to detail
• Current and future work authorization in the country of application, without visa sponsorship

Required skills

• MS Office is mandatory; very good knowledge of MS Excel
• Experience with Benifex or SHARP (SAP HR) is an asset

What we offer

• Health coverage, wellbeing programs and paid leave (vacation, sick, parental)
• Retirement plans and learning opportunities
• Competitive total rewards package and continuing education and training