Customer Service Associate with German

About the role

Strada, a people, payroll and technology leader operating in more than 180 countries, is hiring a Customer Service Associate with German. The role supports clients with HR data entry, HRIS navigation and ticket handling, and is offered remotely.

Key responsibilities

• Monitor and manage ticket queues with the appropriate tools, keeping tickets within defined timelines and thresholds
• Spot deviations from the standard scope of service and support change request opportunities
• Answer client employee and business partner queries and requests according to standards and contract requirements
• Enter HR data accurately, including data validation, as defined by the standards and client contract
• Provide HRIS navigation support to clients
• Handle sensitive and confidential information appropriately
• Take part in projects as needed and assigned

Required profile

• 1-2 years of relevant experience administering payroll or health and welfare/benefits in an HR consulting, HR outsourcing or other corporate environment
• Experience in customer service or working with HR and payroll data is an asset
• Flexibility for a global, fast-paced environment, attention to detail and excellent written and verbal skills
• Current and future work authorization in the country of application, without visa sponsorship

Required skills

• Basic understanding of MS Office tools such as Excel, Word and PowerPoint
• Advanced English and German

What we offer

• Private medical care (Luxmed)
• Possibility to work from home
• Possibility for development within a multinational organization
• Attractive benefits package covering health coverage, wellbeing programs, paid leave, retirement plans and learning opportunities