Global Order Operations Senior Analyst

About the role

As a Global Order Operations Senior Analyst you will be the single point of contact for strategic accounts, ensuring seamless communication and consolidated reporting on order status and delivery. You will manage the end‑to‑end customer order lifecycle, coordinate with cross‑functional teams and support operational execution across Order Management and Accounts Receivable processes.

Key responsibilities

• Serve as the main contact for strategic account inquiries and provide consolidated reporting on orders and deliveries.
• Resolve customer issues related to orders, shipping, product queries, returns, and discounts.
• Ensure customer‑specific requirements such as bagging, booking and VAS levelling are met per compliance agreements.
• Collaborate with Distribution, Logistics, Sales and Merchandising Planning to ensure timely shipments and resolve supply challenges.
• Maintain accurate customer data and proactively communicate with internal and external stakeholders.
• Oversee external service provider performance for Order Management and Accounts Receivable activities, ensuring compliance with SLAs.
• Drive EDI implementation and support business plan execution for strategic accounts.
• Monitor cash collection performance, support legal and bad‑debt processes, and assist in dispute resolution and chargebacks.
• Investigate and resolve unclear remittance details and billing discrepancies.

Required profile

• 3+ years in B2B or e‑commerce customer service.
• Experience with SAP or similar ERP systems (2–3 years preferred).
• Strong Excel skills (VLOOKUP, Pivot Tables, IF statements).
• Bachelor’s degree or equivalent work experience.
• Experience in order management or Accounts Receivable; apparel industry experience a plus.
• Fluent in English (written and verbal); Czech or French is a plus.

Required skills

• SAP
• Excel (VLOOKUP, Pivot Tables, IF statements)
• EDI
• Vendor Central

What we offer

• Hybrid work model – three days per week in Warsaw office.
• Gross annual salary range PLN 96,000 – 127,900.