Customer Service Representative - Global Supply Chain Services

About the role

Arrow Global Supply Chain Services, a division of Arrow Electronics, manages complex, high-volume global supply chains for large OEMs and suppliers. It is looking for an experienced Customer Service professional to join its global service organization, working alongside Service Centers in Sweden, China, Hungary, Mexico and Poland. The role is the main point of contact for customers, covering order management and issue resolution, with a focus on process improvement, automation and AI-supported tools. The position is based in Gdansk, Poland, on a hybrid basis (3 days per week in the office).

Key responsibilities

• Act as the main point of contact for customers, handling daily communication by email and internal tools.
• Take ownership of the Order-to-Invoice process, including order entry and customer backlog maintenance.
• Monitor and track customer orders to ensure timely and accurate delivery.
• Coordinate with internal teams to resolve issues quickly and manage customer expectations through updates, escalations and concern handling.
• Manage customer supply shortages and resolve shipment and invoice discrepancies.
• Create and distribute regular reports to customers and analyze order patterns and feedback to find improvement opportunities.
• Maintain accurate system data and customer profiles.

Required profile

• 2-3 years of experience in customer service, order management, supply chain operations or a similar role.
• Interest in AI, automation and emerging technologies; hands-on experience with AI tools such as Claude is a strong plus.
• Fluency in written and spoken English; experience with international customers is an advantage.
• Strong problem-solving, time-management and multitasking skills, with good organizational skills and attention to detail.
• Ability to work independently and as part of a global team.

What we offer

• MyBenefit platform with Multisport.
• Private healthcare package provided by Medicover.
• Hybrid working model with 3 days per week in the office.
• A dynamic, international environment within a leading global organization, with a friendly, supportive atmosphere and a focus on work-life balance.