Site Engagement Study Manager

About the role

ICON is a global healthcare intelligence and clinical research organisation. The Site Engagement Study Manager is accountable for the end-to-end delivery, governance and performance of site engagement activities across assigned clinical trials, working with teams of site engagement subject matter experts worldwide. The role is the main point of contact for coordination of functional delivery, aligning with customer expectations, operational KPIs and financial targets, and manages multiple studies at once.

Key responsibilities

• Coordinate, manage and document site engagement activities across assigned clinical trials, aligned with study goals, KPIs and timelines
• Develop and maintain site engagement plans, including country/site strategies, engagement cadence and escalation triggers
• Lead routine internal and external study meetings and track completion of actions across CTLs, SELs and cross-functional teams
• Analyse site, country and study performance and provide regular customer-facing reporting on recruitment and trial outcomes
• Maintain accurate study documentation and trackers such as engagement logs, reporting outputs and recruitment plans
• Identify and manage operational and recruitment risks, escalate issues and act as liaison between sponsor, project management, clinical teams and site engagement resources
• Define expectations, KPIs and RACI roles for site engagement teams and hold them accountable to deliverables and timelines
• Contribute to study start-up, including planning, resource alignment and forecasting, and represent the function in customer meetings and governance forums
• Ensure compliance with ICH/GCP and applicable regulatory requirements

Required profile

• 2+ years in clinical trial operations with direct exposure to site engagement, CTL, CRA, site operations or patient recruitment
• Experience on global, multi-country trials and in matrix environments across Clinical, PM and sponsor teams
• Prior experience supporting customer-facing deliverables or governance meetings
• Legal right to work in the country where the role is based

Required skills

• Financial acumen: budget tracking, forecasting and risk translation
• Advanced data analysis and storytelling for customer reporting
• Strong stakeholder management and ownership

What we offer

• Competitive base salary and performance-related incentives
• Health and wellbeing programmes, including medical, dental and vision coverage where applicable
• Retirement and pension plans, life assurance and disability coverage
• Employee assistance programmes and learning and development opportunities