Senior Operations Specialist with French

About the role

Marsh's European Business Support Center (EBSC) in Warsaw is looking for a Senior Operations Specialist who speaks French. EBSC took over operations from Marsh Europe so that colleagues can focus directly on clients, covering policy management, claims, procurement, data management, billing, sales support and more. The role is based in the Warsaw office.

Key responsibilities

• Handle documentation received from insurance brokers using your foreign language skills on a daily basis
• Enter data into internal systems with attention to detail
• Share ideas to identify improvement opportunities
• Communicate with stakeholders

Required profile

• Excellent spoken and written English and French (B2)
• Minimum 2-3 years of professional experience
• Previous experience in insurance, SSC or customer service is an advantage
• Ability to build relationships, open-mindedness and fast learning

Required skills

• Strong analytical skills
• Excellent attention to detail
• Strong oral and written communication skills

What we offer

• Flexible working hours and a hybrid model (3 days per week in the office)
• Casual dress code and integration events
• Benefits including private health care, prepaid restaurant or shopping card, sports and culture card, language course, unlimited online learning and a retirement plan
• Multilingual community and office in Warsaw city center