Senior Application Performance Monitoring Specialist

About the role

ABB is looking for a Senior Application Performance Monitoring (APM) Specialist in Krakow, Poland, within its Information Services (IS) department. The role reports to the IS Department Manager and contributes to the IS Core function globally. It covers the installation, management, maintenance and optimisation of monitoring services, and includes designing and building custom integrations and workflows for monitoring and incident management. The work model is hybrid/remote.

Key responsibilities

• Support the installation, management, maintenance and optimisation of monitoring services and related cross-functional IS processes.
• Review requirements and specifications and identify those needing action within your scope.
• Install and test new versions, investigate and coordinate the resolution of service problems.
• Prepare and maintain operational documentation and advise on the effective use of services.
• Diagnose faults, record and report on test results.
• Work with suppliers, validate their performance against contract terms and drive supplier management and service improvement initiatives.
• Monitor and report on supplier performance and customer satisfaction.

Required profile

• 8+ years of relevant experience in monitoring services.
• Bachelor's degree in Computer Science, Engineering or a related field, or equivalent work experience.
• Detail-oriented, adaptable and able to thrive in a fast-paced environment, with strong teamwork, collaboration and customer focus.

Required skills

• Certification or knowledge of platforms such as Elastic, Dynatrace, Grafana, Azure Monitor, AWS CloudWatch or Google Cloud Operations Suite.
• A certification in programming languages, cloud platforms, infrastructure, networking or systems engineering is a plus.
• Experience implementing and managing event management systems (AIOps) such as Moogsoft, Big Panda or ITOM is preferred.