Process Efficiency Manager, AI Projects

About the role

Mercer is looking for a senior Process Efficiency leader to join its Continuous Improvement team in Warsaw. The role is hybrid, requiring at least three days per week on‑site, and focuses on driving AI‑enabled process transformation across multiple countries.

Key responsibilities

• Lead regional process efficiency initiatives and collaborate with senior leaders to achieve measurable operational gains.
• Identify improvement opportunities through process diagnostics and Gemba walks, and develop a multi‑year transformation roadmap.
• Manage AI‑driven projects that enhance automation, data insights, and decision‑making.
• Facilitate high‑impact workshops, apply Lean Six Sigma methods, and champion a lean culture.

Required profile

• Minimum 10 years of experience leading process efficiency and improvement initiatives at a regional or international level.
• Strong expertise in AI projects and proven ability to influence senior leaders in a global environment.
• Bachelor’s degree in Business, Engineering or related field; Master’s preferred.

Required skills

• Lean Six Sigma certification (Green Belt, Black Belt or Master Black Belt preferred).
• Value Stream Mapping and other Lean tools.
• Data analysis software such as Minitab and Excel.
• AI/ML technologies, with knowledge of Python and R.

What we offer

• Professional development opportunities and a supportive, inclusive culture.
• Hybrid work flexibility with at least three on‑site days per week.