HR Operations Process Expert - Mobility & Travel Compliance

About the role

HITACHI ENERGY SERVICES is looking for an experienced senior professional in the cross-border mobility field to support its international travel compliance project in Krakow. The role translates travel-compliance requirements into sustainable HR operational processes, creates documentation and leads implementation within HR Operations so teams can run them globally after go-live. It is a temporary position lasting two years.

Key responsibilities

• Design processes and create documentation, including global process maps, SOPs and work instructions, that are globally scalable
• Define RACI and hand-off models across employees, managers, the implementation partner, HR Operations, Payroll and Global Mobility
• Collaborate with stakeholders to ensure global operational readiness and define support models, escalation paths and process governance documentation
• Develop training materials and knowledge articles, and train HR Operations teams on the new processes
• Coordinate process validation workshops, support pilot-country preparation, capture lessons learned and drive improvements during rollout
• Maintain global documentation, training and onboarding materials after each phase goes live, and monitor KPIs and operational effectiveness

Required profile

• Minimum of 5 years of experience in cross-border mobility
• Solid understanding of international travel compliance, including social security, immigration, legal and tax obligations
• Strong HR Operations delivery background and significant experience creating SOPs and global process documentation
• Experience turning projects into day-to-day operations, setting controls and governance frameworks
• Previous experience implementing HR processes for business travel compliance
• Proficiency in business English

What we offer

• Competitive salary and incentives
• Well-being and care, paid and unpaid leave, flexible work options
• Benefits supporting financial security