Customer Support Executive - Turkish

About the role

LSEG is hiring a Customer Support Executive in Gdynia to provide Turkish-language support for its trading and banking workflow products, such as Eikon desktop and Workspace. The role covers usability, customization, content search, explanations, data integrity, workspace restoration, connection errors and technical assistance, delivered by phone, chat and email. It may require flexible hours to cover Turkish business hours.

Key responsibilities

• Answer enquiries about information, product functionality and faults by phone, chat or email in Turkish, resolving as many queries as possible on the first interaction.
• Log and classify calls and requests in the customer relationship management system, and hand over enquiries to the right departments.
• Handle resolution of data and application issues, contacting the relevant LSEG teams, and follow procedures when major outages occur.
• Follow up on unresolved queries with status updates, escalate issues affecting several customers, and raise recurring problems or outdated procedures.
• Accept additional projects or responsibilities that improve team performance.

Required profile

• University degree in a field relating to financial markets, finance or business.
• Fluent written and spoken English and Turkish.
• Experience in a customer service or contact centre is preferred; previous experience in finance or IT is desirable.
• Ability to learn products and develop a sound understanding of the financial markets served.

Required skills

• Knowledge of desktop offerings (deployed or handled, SaaS) is an advantage.
• Detail-oriented, with strong information-gathering and analytical and problem-solving skills.

What we offer

• Anticipated annual gross base salary of 79,000 to 118,600 PLN, depending on location and experience.
• Eligibility for the Annual Bonus Plan.
• Eligibility for the LSEG benefits programme, including healthcare, retirement planning and paid volunteering days.