Customer Service Specialist (Greek) – Enterprise Managed Services

About the role

Join PwC Poland's Enterprise Managed Services team as a Customer Service Specialist supporting Greek‑speaking healthcare professionals and organisations. You will handle onboarding, contract administration, travel, invoicing and related back‑office processes without client‑facing sales duties.

Key responsibilities

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing and payments.
• Facilitate offline contract execution between HCP/HCO and internal signatories.
• Review contract redline requests and escalate to Legal when needed.
• Follow up with business owners or HCP/HCO on outstanding contracts.
• Manage contract amendments by coordinating with stakeholders.
• Handle complex scenarios related to activities, contracts, travel or payments.
• Facilitate HCP travel requests and communicate arrangements.
• Support post‑engagement tasks, including invoice reconciliation and expense recordation.

Required profile

• 3+ years experience in healthcare provider engagements.
• Fluent verbal and written communication in English and Greek.
• Knowledge of HCP engagement compliance and regulatory requirements.
• Ability to analyse and resolve HCP/HCO engagement issues.
• Strong professional communication and customer‑service skills.
• Experience with contract templates and handling redline requests.
• Proficiency in Excel, HCP engagement software and CRM systems.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Comfort with new technologies and AI‑based tools for task automation and information analysis.

Required skills

• Excel
• CRM systems
• HCP engagement software

What we offer

• Hybrid working model (2 days on‑site, 3 days remote).
• Flexible start of the day.
• Workation and sabbatical leave options.