Customer Service Agent (Czech, Polish, English)

About the role

WNS Global Services, part of Capgemini, is looking for a Customer Service Agent in Gdynia who can act as the single point of entry for all customer cases in Czech, Polish and English. The role covers credit and underwriting support, dispute handling, billing and invoicing, and cash application, working 9 am to 5 pm.

Key responsibilities

• Credit and underwriting support: credit line amounts, requests for increases and status checks
• Disputes, account changes, merchant reimbursements, web/portal activities, authorisations, billing management and invoice processing
• Cash application and accounts receivable: manual cash application, providing invoices and guiding customers on payment application via the portal
• Communicate with customers by phone and email, identify their needs and propose solutions
• Log and route requests according to the Procedures Manual and SLAs, and escalate issues following escalation procedures
• Collaborate with other departments to give fast, high-quality support

Required profile

• Advanced Czech (at least B2) and Polish (at least B2) to communicate with customers
• English (at least B2) for internal and customer communication
• Excellent verbal and written communication skills
• Customer orientation and ability to build professional relationships
• Team player with strong organisational skills

Required skills

• Proficient computer skills
• Good knowledge of MS Office