Junior Operations Specialist in Customer Support (German)

About the role

A global Operations Team of 25 nationalities is looking for a Junior Specialist in Customer Support in Krakow to help air passengers with delayed, cancelled or overbooked flights. The work is hybrid, with one day per month in the office, and is supported by the company's own artificial intelligence technology.

Key responsibilities

• Assist customers at every stage of the claim-handling process: assess claims, answer queries and communicate in a timely, friendly manner via email, chat and social media.
• Use your legal knowledge to advise and assist air travelers (relevant training is provided).

Required profile

• Fluent spoken and written English and German, minimum C1 level.
• Eagerness to learn about the airline industry and customer service.
• Satisfaction from helping people and willingness to go the extra mile.
• Attention to detail when following procedures.
• Ability to work in a 24/7/365 shift system: morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM.
• Nice to have: experience working with targets.

What we offer

• Private life and health insurance.
• Flexible benefits such as gym membership, personal education, childcare, public transport or leisure travel subsidy.
• Annual travel allowance and work-from-anywhere option for up to two weeks a year.
• Language classes, personalized progression plan and internal training programs.
• Unlimited free use of AirHelp services, pre-paid virtual card and office commute subsidy.
• Access to a mindfulness and well-being platform, team days and parties.