Associate Credit Services Representative - Nordics

About the role

Medtronic's Credit Services function supports its order-to-cash operations by managing credit and collections activities, resolving account issues and supporting healthy cash flow. As an Associate Credit Services Representative, you will support credit and collections for assigned customer accounts, develop expertise in customer engagement and financial operations, and work in a shared-services environment using digital workflows and AI-enabled tools. The role is based in Warsaw.

Key responsibilities

• Manage assigned customer accounts and carry out collection activities to secure timely payments of outstanding balances.
• Contact customers by phone and email in English and the required market language to resolve payment issues, clarify account information and support payment arrangements.
• Maintain accurate records of customer interactions, account activities and collection outcomes in the designated systems.
• Partner with Finance, Customer Service and other internal stakeholders to investigate and resolve account discrepancies.
• Escalate complex customer, account or workflow issues in line with established policies and procedures.
• Follow documented processes, controls and compliance requirements, and use approved digital and AI-enabled tools for workflow, information gathering and customer communication.
• Contribute feedback on recurring issues, process gaps, workflow improvements and automation opportunities.

Required profile

• Bachelor's degree; no prior professional experience required.
• Fluent English and minimum C1 Finnish, able to communicate effectively in a business environment, verbally and in writing.
• Ability to learn and work across multiple systems, workflow technologies and AI-enabled tools.
• Availability to work on-site in Warsaw during onboarding, training, certification and operational readiness.
• Preferred: up to one year of experience in finance, accounting, shared services, customer service or a related field; experience with ERP systems such as SAP; experience supporting customers across EMEA markets; experience with account management, collections or order-to-cash processes.

Required skills

• Microsoft Office, including Excel, Outlook and Word.
• Use of digital and AI-enabled tools.

What we offer

• Competitive salary in Poland of 92,000 to 138,000 PLN, plus eligibility for the Medtronic Incentive Plan (MIP).
• A wide range of benefits and resources.