Associate Credit Services Representative (German)

About the role

Medtronic's Credit Services function supports order-to-cash operations by managing credit and collections, resolving account issues and supporting healthy cash flow. As an Associate Credit Services Representative you will support credit and collections for assigned customer accounts, working with customers and internal stakeholders to resolve outstanding balances and maintain accurate account records. The role suits graduates and early-career professionals with professional German.

Key responsibilities

• Manage assigned customer accounts and carry out collection activities to secure timely payments of outstanding balances.
• Communicate with customers by phone and email in English and the required market language to resolve payment issues and clarify account information.
• Maintain accurate records of customer interactions, account activities and collection outcomes in designated systems.
• Partner with Finance, Customer Service and other stakeholders to investigate and resolve account discrepancies.
• Escalate complex customer, account or workflow issues according to established policies and procedures.
• Follow documented processes, controls and compliance requirements.
• Use approved digital and AI-enabled tools for workflow, information gathering, prioritisation and customer communication.
• Contribute feedback on recurring issues, process gaps, workflow improvements and automation opportunities.

Required profile

• Bachelor's degree; no prior professional experience required.
• Fluent English and minimum C1 German, able to communicate verbally and in writing in a business environment.
• Ability to learn and work across multiple systems, workflow technologies and AI-enabled tools.
• Availability to work on-site in Warsaw during onboarding, training, certification and operational readiness.
• Preferred: up to one year of experience in finance, accounting, shared services, customer service or a related field; experience with ERP systems such as SAP; experience supporting customers across EMEA markets; experience with account management, collections or order-to-cash processes.

Required skills

• Proficiency in Microsoft Office, including Excel, Outlook and Word.
• Preferred: experience with ERP systems such as SAP.

What we offer

• Competitive salary in Poland of 92,000 to 138,000 PLN, plus eligibility for the Medtronic Incentive Plan (MIP).
• A wide range of benefits and resources.