AI Enablement Analyst

About the role

Oliver Wyman, a Marsh business, is hiring an AI Product Enablement Analyst in Warsaw for its AI Capability & Adoption team, part of a global Centre of Excellence. The role helps colleagues build practical AI fluency and shapes how AI tools are used across the firm, working closely with the Director of AI Product Enablement and the Product Strategy leadership team. It is a hands-on enablement role focused on precise writing.

Key responsibilities

• Prompt and skill writing: write clear, reusable prompts, skills and structured guides, refine them for practical use, and validate outputs for clarity, consistency, safety and usability
• AI workflow design: map tasks through AI-supported workflows, test prompts and workflows against real use cases, and explore AI tools to document their strengths, limitations and best-fit use cases
• Documentation: co-create and maintain prompt libraries, living exemplars and structured guides, document tested use cases, and contribute technical examples and demos to training materials
• Coaching support: support office hours and working sessions, help translate user questions into prompts or backlog items, guide colleagues to the right resources, and answer inbound questions
• Pattern awareness: track recurring questions and usage patterns, share observations with the AI Product Strategy team leads, and contribute technical input to decks and documentation

Required profile

• Around 2 years of experience in technical writing, translation or localisation, instructional design, editorial work, knowledge management, consulting communications, digital enablement or a related field, or a portfolio showing equivalent skill
• Practical experience implementing AI in real work, such as prompts or workflows built and refined, AI-assisted processes introduced to a team, or documented use cases tested and improved
• Experience writing structured documentation, technical guides, style guides or instructional content in a collaborative environment

Required skills

• Exceptional written clarity and experience writing structured content (documentation, guides, translations, training materials)
• Excellent written and verbal communication skills in English
• Analytical mindset, attention to detail, and a learning orientation
• No coding background is required; the role does not involve building LLM pipelines, RAG systems, model fine-tuning or ML infrastructure

What we offer

• Full-time job contract with an attractive compensation package
• Tailored flexible benefits (private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan)
• Mentoring and training programs, and access to career breaks
• Inclusive culture with Employee Resources Groups and CSR activities
• Digital collaboration tools, social initiatives and learning opportunities adapted for virtual settings
• Snacks and refreshments in the modern office near the city centre