Account Manager - Supply Operations (Poland)

About the role

Glovo, part of the Delivery Hero Group, is building a team to re-invent how it works with its third-party logistics partners (3PLs). As Account Manager for Supply Operations in Poland, you will develop the 3PL relationship, analyse partners' operational performance, profitability and growth, and improve the quality and scale of the solutions delivered to end users.

Key responsibilities

• Design and optimise the Third-Party Logistics (3PL) framework, defining the next steps for each partner.
• Analyse partners' operational performance, profitability and growth, and oversee daily relationships with 3PL partners, managing their requests and ensuring optimal rider supply.
• Support the Legal and Operations teams by managing 3PL and rider documentation so that labour regulations are fully complied with.
• Develop processes and long-term projects to improve the efficiency of the 3PL setup, reporting to the Courier Ops & 3PL Manager and Head of Ops.
• Identify industry trends and act proactively to outperform competitors, with a focus on rider experience.
• Collaborate with the Operations team to ensure the best user experience and position Glovo as the preferred delivery app for riders and customers in Poland.

Required profile

• Previous experience in a fast-paced, demanding environment (e.g. consulting, tech industry).
• Experience in the delivery or on-demand industry is a plus.
• Fluency in Polish and English.
• Strong analytical, stakeholder management and communication skills, with a results-oriented, autonomous mindset.

Required skills

• Proficiency with Google Suite (or Microsoft Office).
• Ability to challenge important issues and propose creative solutions.

What we offer

• Private medical care and insurance.
• Monthly Glovo credit and a free Multisport card.
• Spanish or English classes.
• Working from home two days a week, and working from anywhere for up to three weeks a year.
• Five extra days of holiday and enhanced parental leave.