3PL & Rider Operations Manager

About the role

Glovo, part of the Delivery Hero Group, is looking for a 3PL & Rider Operations Manager in Warsaw. You will manage a team responsible for cooperation with fleet partners and keeping the supply of couriers correct, reporting to the Head of Operations. The goal is to strengthen cooperation with fleet partners and ensure the long-term sustainability of the fleet.

Key responsibilities

• Develop long- and short-term commercial strategies for fleet partners and craft incentive plans for them
• Make sure rider acquisition processes capture the available fleet in the Polish market
• Analyse daily and weekly operational metrics and develop execution plans delivered by the team
• Plan the acquisition and incentive budget and oversee its spending
• Keep close track of the country's supply situation and the fleet situation across all regions, and take an active part in courier support initiatives
• Define and run engagement and retention projects, and use data to find best practices and improve the rider funnel

Required profile

• 5+ years of experience in demanding roles such as operations, consulting or investment banking
• Strong commercial acumen and negotiation skills with external partners
• Ability to lead high-performing teams, manage stakeholders and influence others
• Organised, able to prioritise, multitask and work under pressure
• Polish and English at full professional level

Required skills

• Advanced stakeholder management and influencing skills
• Google Sheets, MS Excel and SQL (a plus)

What we offer

• Equity plan and private health insurance
• Monthly meal benefit, free multisport card and online therapy and wellbeing benefits
• Work from home two days a week, up to three weeks a year working from anywhere, and enhanced paternity leave