VIP Account Manager
tensquaregames · Wrocław
Job description
About the role
As a VIP Account Manager you will be the main point of contact for our most valuable players, ensuring they receive personalized support and exclusive offers. You will work in a hybrid model, spending three days a week in our Wrocław office and two days remote.
Key responsibilities
- Handle VIP player queries and provide tailored promotional offers.
- Monitor product issues, gather player feedback, and suggest improvements.
- Identify and resolve potential issues with high‑net‑worth customers.
- Collect and analyse data on customer segments to optimise the VIP experience.
- Report on VIP activity performance on a daily, weekly and monthly basis.
- Collaborate with product, support and BI teams to ensure a smooth player experience.
Required profile
- Minimum 2 years of experience working directly with customers.
- Business‑level English proficiency.
- Strong analytical skills and ability to work under tight timelines.
- Sales‑oriented mindset with a proactive attitude.
- Excellent communication skills, especially on internet channels.
- Team player who is customer‑focused and able to deliver personalized support.
Required skills
- Advanced Microsoft Excel.
- Familiarity with customer service tools such as Helpshift and Zendesk.
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Published 9 hours ago
Expires 1 month from now
2 views · 0 interested
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tensquaregames
Wrocław