Ultrasound Field Service Engineer

About the role

As a Field Service Engineer you will install, configure, maintain and repair ultrasound medical equipment so that it performs optimally and meets regulatory standards. The main location is the Pomeranian Voivodeship, with ad hoc work in Zachodniopomorskie, Kuyavian-Pomeranian and Warmian-Masurian Voivodeships.

Key responsibilities

• Install and configure medical equipment, focusing on one modality and building proficiency in another
• Carry out on-site regular technical reviews, preventive maintenance and corrective repairs of moderate to complex nature
• Test, calibrate and perform basic root-cause analysis to ensure reliability
• Train healthcare staff on operation and basic troubleshooting
• Maintain accurate work documentation, including debriefing, parts ordering and KPI metrics
• Apply and coach on EHS and compliance standards
• Act as the customer interface, handling escalations and building customer relationships
• Promote and use remote diagnostic tools for remote fixing and diagnostics

Required profile

• Basic or relevant experience in services and field services, at a level comparable to a bachelor's degree or a high school diploma with relevant experience
• Completed ECT program or foundational field service experience; ultrasound or patient care solutions experience is a strong asset
• Reading, understanding and speaking English and Polish

Required skills

• Excel, PowerPoint and other tools for analysing service data and presenting findings
• Assisting with network setup and troubleshooting of connected devices, including IP configuration
• Lean and continuous improvement knowledge

What we offer

• Annual salary range for Poland-based positions of 149,600 to 205,700 PLN, depending on skills, experience and internal equity
• Health and wellness coverage, retirement or savings plans
• Allowances for mobility, transport or role-specific needs such as a company car
• Flexible working, leave programmes, recognition and incentive programmes
• A performance bonus, details shared during offer discussions
• No relocation assistance provided