Senior Account Executive

About the role

As a Senior Account Executive at LexisNexis Risk Solutions you will drive customer success, retention and revenue growth within an assigned portfolio of existing clients. You will act as a trusted advisor, building strong relationships and ensuring timely renewals while identifying expansion opportunities. The role requires close collaboration with internal teams to deliver a seamless customer experience.

Key responsibilities

• Manage a portfolio of existing customers, serving as the main point of contact.
• Own the full renewal cycle, ensuring accurate and timely contract renewals.
• Identify, qualify and pursue upsell and cross‑sell opportunities to increase revenue.
• Monitor account health, spot risks early and take proactive action.
• Deliver onboarding and tailored product training to new and existing users.
• Coordinate with internal teams to resolve issues and support a seamless customer experience.

Required profile

• Proven ability to manage a customer portfolio and meet renewal and revenue targets.
• Strong communication and relationship‑building skills, including confident phone engagement.
• Proactive, empathetic and effective at resolving customer issues.
• Highly organised, detail‑oriented and able to manage multiple priorities.
• Fluency in both English and Russian.

Required skills

• Experience using CRM systems, preferably Salesforce.
• Familiarity with structured sales methodologies such as MEDDPICC.
• Knowledge of SPIN selling methodology.