Medical Complaint Handling Specialist – Turkish Language

About the role

Alcon is seeking a Medical Complaint Handling Specialist who is fluent in Turkish to manage product complaints and adverse event reports across the EMEA region. The role is part of the Quality & Regulatory Affairs function, ensuring compliance with global and local regulations.

Key responsibilities

• Collect, enter, process, document, report and follow‑up on technical product complaints and adverse event reports from healthcare professionals, patients and internal sources.
• Transcribe, translate and accurately enter data from source documents, phone calls and follow‑ups into safety systems.
• Maintain up‑to‑date knowledge of company policies, SOPs and regulatory directives related to complaint handling.
• Participate in complaint investigations and manage cases through to resolution.
• Communicate effectively with country stakeholders, triage incoming calls, and manage reimbursement processes linked to product recalls.
• Arrange returns of product samples for analysis and inform management of emerging safety trends.
• Prepare and submit response letters to patients, healthcare professionals and other parties.

Required profile

• Experience in handling medical device or OTC product complaints and adverse event reporting.
• Strong knowledge of local and international regulatory guidelines and SOPs.
• Fluency in Turkish and English for accurate translation and communication.
• Excellent attention to detail and ability to work under tight timelines.

Required skills

• Data entry into safety and regulatory systems.
• Turkish translation of technical documents.
• Regulatory compliance and SOP adherence.
• Use of CRM and service record platforms.

What we offer

• Opportunity to work within a global leader in eye health.
• Inclusive culture with career growth possibilities.
• Engagement in impactful work that improves patient outcomes.