Key Account Manager – Retail, Grocery & Food

About the role

We are seeking a dynamic Key Account Manager to lead and expand our portfolio of enterprise clients in the Retail, Grocery and Food sectors. Based in Warsaw with a hybrid working model, you will partner with leading brands to drive growth and deliver exceptional service.

Key responsibilities

• Own and grow a portfolio of strategic enterprise accounts across Retail, Grocery and Food.
• Develop and execute tailored account growth plans, identifying upsell and cross‑sell opportunities.
• Build trusted relationships with senior stakeholders, including C‑suite executives and operational leaders.
• Proactively manage commercial risks and implement retention strategies.
• Collaborate with Sales, Operations and Product teams to solve client challenges and enhance the customer experience.
• Prepare and deliver data‑driven business reviews, presentations and commercial proposals.

Required profile

• Minimum 4 years of experience in Key Account Management, Customer Success, Consulting or Enterprise Client Management.
• Proven track record managing large B2B or enterprise accounts.
• Consultative approach with strong analytical abilities.
• Excellent presentation, negotiation and relationship‑building skills.
• Highly organized with the ability to manage multiple stakeholders.

Required skills

• Advanced proficiency in Excel for data analysis and reporting.

What we offer

• Competitive salary of £39,000 per year.
• Hybrid work arrangement in Warsaw.
• Opportunity to work with high‑profile brands in a fast‑growing technology company.