Junior B2B Customer Service Officer (German)

About the role

At BASF you will work in a truly international environment, supporting the coordination of European deliveries and collaborating with major B2B clients. This is not a call‑center position; you will dive into real supply‑chain processes using SAP while receiving full training.

Key responsibilities

• Provide excellent service to dedicated B2B customers throughout the order‑to‑cash (OTC) process.
• Monitor order fulfillment and act promptly when customer satisfaction is at risk.
• Represent customer interests within BASF by handling complaints and delivering professional responses.
• Co‑operate with sales, finance, logistics and transport teams locally and abroad.
• Maintain accurate documentation in the system in line with company and legal standards.

Required profile

• Bachelor’s or Master’s degree.
• First relevant experience in sales administration or business customer service is a plus.
• Strong communication skills and ability to work in an international environment.
• Fluent in English and German.

Required skills

• SAP (SD module) experience.

What we offer

• EAP Employee Assistance Program and VIP medical care.
• Lunch Pass card, day off for volunteering and transportation allowance.
• Free insurance packages, co‑financing of a MultiSport card and access to development programmes.
• Opportunities to gain experience in a leading global chemical company with hybrid work options.