Field Service Administrative Assistant

About the role

The Field Service Administrative role supports the Service Technicians Manager by handling reports, coordinating communication, and ensuring smooth operational flow across departments.

Key responsibilities

• Prepare reports, summaries and presentations for the Service Technicians Manager.
• Plan and optimise technicians’ schedules, monitor job execution and support dispatching.
• Enter and update data in Microsoft Dynamics, ensuring accurate service documentation.
• Act as first point of contact for administrative service inquiries and track request status.
• Coordinate delivery of spare parts, tools and equipment, monitoring inventory with the warehouse team.
• Analyse operational data, identify improvement opportunities and support process‑enhancement initiatives.

Required profile

• Previous experience in administrative or coordination roles, preferably in a service/technical environment.
• Strong organisational and multitasking abilities.
• Fluent in Polish and good command of English.

Required skills

• Microsoft Dynamics (service data entry and reporting).
• Microsoft Excel – advanced proficiency.
• MS Office suite.
• Familiarity with CRM/ERP systems.