Complaint Handling Specialist (French)

About the role

Alcon is seeking a Complaint Handling Specialist fluent in French to join its Quality & Regulatory Affairs team. The role focuses on processing complaint records for Alcon devices and OTC products across the EMEA region, ensuring compliance with global and local regulations.

Key responsibilities

• Collect, enter, process, document, report, and follow up on technical product complaints and adverse event reports.
• Transcribe, translate, and accurately enter data from source documents and phone calls into safety systems.
• Maintain up‑to‑date knowledge of company policies, procedures, and regulatory directives.
• Participate in complaint quality investigations and manage cases effectively.
• Communicate with key stakeholders in country organizations and review complaint data from various sources.
• Triage calls related to quality technical complaints, adverse events, refunds, replacements, and product recalls.
• Facilitate the return of product samples for analysis and inform management of safety issues or emerging trends.
• Prepare and submit response letters to customers and regulatory bodies.

Required profile

• Fluent in French (written and spoken).
• Experience handling complaints for medical devices or pharmaceutical products.
• Strong understanding of local and international regulatory requirements.
• Ability to work with safety and CRM systems and follow SOPs.

Required skills

What we offer

• Opportunity to work within a global leader in eye health.
• Inclusive culture with career growth opportunities.
• Collaborative environment focused on improving patient outcomes.