Business Analyst – Cloud Commerce & SaaS (Remote Poland)

About the role

Mirantis, a Kubernetes-native AI infrastructure company, is hiring a Marketplace Operations Analyst (Business Analyst) to own the technical health, listing administration and operational execution across its cloud digital channels: the Mirantis Webstore, AWS Marketplace and Azure Marketplace. The role sits in the Business Applications department and covers enterprise B2B private offers, catalog updates, Jira delivery sprints and data flows into NetSuite ERP. It is a remote position based in Poland.

Key responsibilities

• Keep listings accurate and complete across the Webstore, AWS and Azure Marketplaces, and coordinate product onboarding, updates and deprecations (pricing, SKUs, license entitlements, descriptions, media)
• Manage end-to-end enterprise B2B private offer workflows and liaise with AWS and Azure partners on certifications, metering integrations and co-sell programs
• Maintain a Jira tracker, run sprint planning and standups, keep RAID logs and decision records, and coordinate UAT and release sign-offs
• Elicit and document functional requirements, write BRDs, user stories, process maps and data flow diagrams, and act as SME on marketplace metering APIs and billing
• Report weekly and monthly to leadership, Finance and Sales, and build operational dashboards (Looker, Snowflake, Google Sheets) tracking GMV, turnaround times and SLAs
• Partner with Finance on order reconciliation and period close, and with Sales on deal analytics; document SOPs for listing updates, promos, refunds and license provisioning

Required profile

• 2+ years in business analysis, systems analysis or marketplace operations in the B2B sales sphere
• Strong written communication, able to write BRDs, SOPs and status reports independently
• Nice to have: hands-on experience with AWS/Azure Marketplace, BI tools (Looker, Tableau, Snowflake), enterprise subscription billing, ERP (NetSuite), QA/UAT coordination, AI tools and cloud infrastructure

Required skills

• Jira for sprint and task tracking
• Confluence for documentation and SOPs
• Looker, Snowflake or similar BI tools (nice to have)

What we offer

• Professional development and training, conferences and working groups
• Company outings, hackathons and tech talks
• A competitive compensation package with a strong benefits plan