Application Support Engineer – Software Integration

About the role

Temporary 1‑year position responsible for managing and supporting software integration projects for Envipco customers across the EU. Acts as the main technical contact for integrations, testing, and rollouts of new software while coordinating with EU Support and R&D teams.

Key responsibilities

• Full ownership of new integration projects with Envipco customers across the EU in collaboration with the EU Support team and R&D.
• Serve as the first point of contact for technical questions/issues regarding software integration and testing.
• Test new software versions (proprietary machine software and OS) and coordinate rollout of new releases to the field.
• Translate customer requests into R&D sprints and perform analysis and problem solving via telephone or remote support.
• Support setup of pilot tests/initiatives across the EU and gather customer feedback for future improvements.

Required profile

• Technical qualification/background in automation or software systems.
• Several years of experience in a software‑related technical support role with customer service experience, both onsite and remote.
• Flexible and willing to travel on European projects.
• Clear communication, focused and patient.
• Fluent in Polish and English; additional European language a plus.

Required skills

• Programming/scripting experience (e.g., Bash shell, Python) to write test scripts.
• Proficiency with Linux systems and command‑line usage.